Terms & Conditions

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1.    Definitions

1.1 The "Buyer" means the person who buys or agrees to buy Item(s) from the Seller.

1.2 The "Seller" means Naughtipidgins Nest Ltd (abbreviated to NPN Bags for the purposes of this document).

1.3 The "Sender'" means the individual sending Item(s) to NPN Bags for resale purposes.

1.4 "Service(s)" means the provision of services to Buyers or Senders by NPN Bags.

1.5 "Contract" means the defined Service agreement between Buyers, Senders and NPN Bags.

1.6 "Conditions" means the conditions of sale set out in this document and any special conditions agreed in writing by the Seller.

1.7 "Item" means the physical goods subject to sale via NPN Bags. 

1.8 “Receipt of Item " means the point at which the item is Signed-For on delivery (this does not have to be by the named individual on the invoice).

1.9 "Acceptance of Item" means the point at which the Buyer provides written confirmation of purchase satisfaction or 14 days from Receipt of Item, whichever comes first.

1.10 "Delivery Charge' means the inclusive cost to ship an item.

1.11 "Closed Periods" means any duration of time that NPN Bags is not providing Services.

1.12  'Sale items' means items that are notated to have been reduced from original listed price on NPN Bags.

1.13 'Website' means www.npnbags.co.uk and/or www.naughtipidginsnest.co.uk.

1.14 "NPNP" means Naughtipidgins Nest Passport - a document for the Buyer, providing information on the item purchased.

1.15 "PayPal" means the Financial Payment Service (inclusive of all Card Payments).

1.16" Faster Payments" means the instantaneous Bank Transfer of funds.

 

2. Conditions

2.1 These "Terms and Conditions" do not affect your statutory rights as a consumer.

2.2 The Terms and Conditions set out in this document shall prevail over any other communication from the Sender or Buyer if not agreed in writing by NPN Bags prior to Contract.

2.4 Receipt of email confirmation of Terms & Conditions by the Buyer or Sender shall be deemed conclusive evidence of full acceptance.

2.5 All Services offered by NPN Bags is an invitation only. NPN Bags retains the right to refuse Services and cancel Contracts to both Senders and Buyers at its discretion.

 

3. Warranty and Liability

3.1 All items are sold 'As Is' and therefore no warranty is given or implied. Items sold described as in a 'New' condition or 'As New' are remain under the classification of pre-owned and whilst may still be under manufacturer’s warranty it is the Buyers responsibility to confirm any warranty period prior to contract and that warranty remains with the manufacturer, not NPN Bags.

3.2 NPN Bags accepts no liability at any time for defects or issues arising after Buyer acceptance, at any time. Under no circumstances shall NPN Bags be liable for any indirect, incidental or consequential damage. Any personal injury related to the item at any time is entirely at the buyers own risk. 

3.3. Where available, original or copies of receipts will be advertised and can be requested by the Buyer, 14 days after Receipt of Item. Any documentation advertised does not form part of the condition of sale at any time.

3.4 Documentation / Receipt request must be made within 6 months of item receipt. After this time, documentation cannot be provided.

3.5 While every effort is made to ensure that the item descriptions are accurate, the nature of the goods will lend to personal interpretation.

 

4.  Prices

4.1 Prices on the website are displayed in £ GBP and exclude Delivery Charges unless Free P&P is stated.

4.2 The total purchase price, including any Delivery Charges will be displayed on the website at Checkout.

4.3 Prices and Delivery Charges are non-negotiable.

4.4 Payment must be made in full before dispatch of any goods and provision of payment does not form a binding contract of sale (see 2.5 above).

4.5 Payment committed via Faster Payments must be received within 10 minutes of order placement or item will be relisted on the website and made available for general purchase.

 

5. Delivery

5.1 All parcels will be shipped via a fully insured, tracked and signed for shipping service within 7 days of payment receipt.

5.2 Items will usually be dispatched within 1-2 working days from cleared payment being received, unless requested otherwise, (however all items must be shipped within 7 days of payment receipt).

5.3 Whilst every reasonable effort shall be made to accommodate specific delivery dates, the Seller shall not be liable for any expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.

5.4 Items purchased via PayPal can only be addressed as per Payment Transaction received by NPN Bags, under conditions shown in 5.1 above.

5.5 Items purchased via Faster Payments may be addressed as per Buyers request, under conditions shown in 5.1 above.

5.8 Information and tracking details will be provided to the Buyer within 12 hours of item dispatch.

 

6. Non Receipt

6.1 In the event of the non-receipt of an Item, the Buyer should inform NPN Bags of the non-delivery within 7 working days for UK buyers, and 15 working days for international buyers, from the date NPN Bags dispatched the item. After 15 working days for UK buyers, and 21 working days for international buyers, if the Item has still failed to arrive, and the tracking does not indicate its arrival, the Buyer will have the option for a full refund inclusive of Delivery cost.

6.2 Deliveries by Courier have the facility to be rearranged by a period of up to 5 days. If an item is not collected or redelivery accepted within this time frame, the item will be returned to NPN Bags. The Buyer will be liable for the outgoing postage cost plus a surcharge of £20.00 (which is the amount charged to NPN Bags by the Courier Company for a Return). 

6.3 In the event of any item being returned to NPN Bags due to the above, the Buyer will receive the option of a refund (less outward Delivery Charge and Courier Charge) or redelivery. If re-delivery is required, the Buyer will be responsible for the cost of the re delivery and Courier Charge, before the item is dispatched again.

 

7. Customs

7.1 All Items shipped outside of the UK will have the final purchase amount declared as contents value, as per their enclosed invoice documentation.

7.2 Any Import Duty due is payable by the Buyer directly to the levying Local Government Department. Amounts due are not the responsibility of NPN Bags.

7.3 Items returned to NPN Bags due to Customs Fees Not Paid will be refunded less all costs incurred to NPN Bags, inclusive of Delivery Charge and a £50 Administration Fee. Please note, NPN Bags provides 50% of this Fee to the Sender as compensation for loss of marketing exposure whilst the item has not be available for sale on the website.

 

8.  Ownership & Insurance

8.1 Ownership of Items remains with the Sender until the Item Acceptance by the Buyer, (see 1.9 above).

8.2 NPN Bags provides Item insurance cover for loss or damage until Item Acceptance by the Buyer. Items are insured to their current agreed Consignment Value, (ie; resale price less % commission as agreed at Contract). 

8.3 All Items are shipped with comprehensive loss or damage insurance to the Consignment Value only, (as per 8.2 above).

8.4 The Buyer should inspect both the packaging and item within 24 hours of receipt. If the purchase is assessed to be unacceptable due to damage or defect the Buyer must contact NPN Bags by email to [email protected] within 48 hours of receipt. If the Buyer fails to report any damage or defect identified within this time they are deemed to have Accepted the Item in the condition received and ownership passes to them.

8.5 Any Item in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packaging and accompaniments. Photographic evidence of damage or defect may be requested and this must be provided before permission to Return will be provided.

8.6 If a Return is agreed, the Buyer must Return the Item, (following all written instructions set out by NPN Bags) for inspection within 48 hours of notification, (transit insurance at own risk).

8.7 Item and accompaniments must be received by NPN Bags within 5 working days of instruction to Return.

8.8 On receipt and inspection, if appropriate, a full refund inclusive of all postal costs incurred will be issued to the Buyer via original payment method.

8.9 If the Security Tag has been removed at any time, the item is non-refundable.

 

9. Cancellation

9.1 A cancellation of sale instruction from the Buyer must be received by email to [email protected] and may take place up to the point at which the Item is dispatched. 

9.2 The Nest does not charge any fees for Cancellations however payments made via Credit or Debit Card are subject to a third party processing fee of 3%, deducted by PayPal. The Nest is currently subsidising this fee by 1% to 2% for clients.

9.3 Once an item has been dispatched, a Cancellation of sale follows the process of a Return, (see 10 below).

 

10.  Returns

10.1 Buyers retain the right to Return an Item at any time within 14 days of Receipt, (unless identified as damaged or defective on receipt, see condition 8.4 above).

10.2 If a Return is desired the Buyer must notify NPN Bags via email to [email protected] within 14 days of Receipt and prior to the item being sent back. Return Instructions and address will be provided (typically within 24 hours of notification) and these must be adhered to in full in order for a Refund to be subsequently issued.

10.3 Items must be returned in the same condition as dispatched, with all associated packaging and accompaniments in situ, (ie; if Store Tags were attached these much not have been removed, dustbag present and all paperwork provided). 

10.4 The sealed NPN Bags Security Tag must be in place to be eligible for a refund. Any item returned without this Tag intact will not be refunded.

10.5 Please note Returns will not be accepted from a Smoking environment, or if the item has acquired any aroma not previously present.

10.6 Items must be returned within 14 calendar days of Receipt, (2 days if a Sale Item is politely requested), excepting over the Xmas period where the Returns Period may be extended by an additional number of days at the discretion of NPN Bags. The Buyer must adhere to the conditions set out in the publicised 'Extended Returns Policy' as per seasonal website information, in order to qualify.

10.7 The Buyer should return the Item via a fully insured, trackable method. The tracking number should be provided to NPN Bags within 12 hours of dispatch.

10.8. Items returned from overseas must be marked as 'Returned Merchandise'. Any Customs Fees incurred by NPN Bags in receiving a Returned Item will be deducted from the Refund.

10.9 The Buyer will be liable for the cost of return delivery to NPN Bags. 

10.10 Upon receipt of the returned Item and successful inspection, NPN Bags will refund the Buyer by the same method as per original payment, excluding Delivery Charge. 

10.11 The Nest does not charge any fees for Returns however all Credit or Debit Card are subject to a third party processing fee of 3% of Total Invoice Amount (inclusive of Delivery Charge), deducted at the time of purchase by PayPal. This charge is not refunded by PayPal should the transaction be refunded. The Nest is currently subsidising all Refund amounts by 1% (to 2%) for clients. For example, a purchase amount of £1,000 plus £10 postage would translate to a refund of  £979.80 at the subsidised rate.

10.11a No Fees apply to items purchased via Bank Transfer Faster Payments. For example, a purchase amount of £1000 plus £10 postage would translate to a refund of  £1,000.

10.12 If the Item is returned in a differing condition to that sent, NPN Bags reserves the right to withhold all or part of the refund. A deduction may be made for loss in value of any Item, if the loss is the result of unnecessary handling by you or if is damaged in return transit due to inadequate packaging or shipping mishandling. An exchange or credit may be issued at the discretion of NPN Bags.

10.13 Refunds will usually be processed by NPN Bags on the day of receipt however please note, in some circumstances Banks and Credit Providers may take up to 14 days to return funds to Buyers Accounts. NPN Bags has no control over 3rd Party Refund timings.

 

11. Consignment Service

11.1 The Consignment Service offered is at the discretion of NPN Bags Ltd. No assurance is given that an item accepted will sell at the price proposed, at a reduced price, or at all.

11.2 Initial Resale prices proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.

11.3 The item should be sent to NPN Bags within 7 calendar days of email acceptance, securely protected, boxed and via an insured, trackable postal method.

11.4. If the item is not received within 7 calendar days of email acceptance, NPN Bags reserves the right to refuse services.

11.5 By sending an item to NPN Bags the Sender is confirming that:

  1. they are over 18 years of age
  2. the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own
  3. the item is not stolen or under hire/ subject to any financial agreement
  4. the item may be lawfully sold within the UK or overseas without restriction
  5. the item is As-Described and from a non-smoking environment.
  6. the Sender agrees to a Sole Marketing Contract of 20 weeks

11.6 If the items condition on receipt, varies from expected, then NPN Bags reserves the right to propose an amended Resale price for the Senders consideration. If the proposed Resale price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable shipping. The cost of return shipping must be borne by the Sender prior to return. NPN Bags will not be liable for any return Delivery Charge, nor costs incurred.

11.7 In the unlikely event that an item received is deemed to be non-authentic, it will be disposed of and not returned to the Sender. It is a criminal offence to place counterfeit items into the postal service.

11.8 The date of email acceptance of the proposed Resale Price constitutes the Sole Marketing Agreement with NPN Bags for a period of 20 weeks from that date, (excluding Closed Periods, see website for current details).

11.9 If an email response is not received from the Sender within 7 calendar days of proposition of Resale Price then NPN Bags assumes acceptance of Contract and will proceed to market the item on the website at the price proposed.

11.10 NPN Bags will endeavour to ensure Listing date is within 7 days of receipt of item, however during busy periods this cannot be guaranteed.

11.11 The Sender may request the return of their item at any time with instruction in writing to [email protected]

  1. If within the 20 week Contract, a Release Fee will then become payable which is the Items current Commission Value plus Delivery Cost,  prior to return. For example, an Item listed at £1000 would have a Release Fee of £200 plus Special Delivery Delivery Cost.
  2. After 20 weeks, (excluding Closed Periods) the Sender may request the return of their item Fee Free on provision of Special Delivery cost.

11.12 After 20 weeks, Items may be continued to be marketed on the website, however if the Sender would prefer to withdraw the Item from sale this instruction must be received in writing to [email protected]

11.13 Items may be withdrawn from sale and returned to the Sender at any time at the instigation of NPN Bags. If the return is instigated by NPN Bags during the 20 week Contract, then the cost will be borne by NPN Bags. After 20 weeks, the Sender shall be liable for return postal cost.

11.14 Once the Item is marketed on the website, control over the listed price remains with NPN Bags. Senders may request amendments but alterations to price are at the discretion of NPN Bags.

11.15 If the Item has not sold within 10 weeks from first List Date, (excluding Closed Periods), NPN Bags may suggest a price reduction or alternative marketing approach. The Sender has the right to refuse a price reduction at any time.

11.16 If a reduction is agreed by the Sender, the reduction will be actioned for the period of the Sale, as advertised. Unless further communication is received, this price will be maintained and not reverted, after the Sale period.

11.17 If a Sale reduction is not agreed, the Senders financial return remains as initially agreed at the Contract outset irrespective of List Price.

11.18 When a sale is achieved and the item Received by the Buyer, the funds are held in escrow by NPN Bags for a period of 14 days.

11.19 A Sender will only be notified as to a successful sale at the end of the 14 day period when funds are transferred to their nominated bank account (or PayPal account, if requested).

11.20 Senders not holding a UK Stirling Account or those requesting payment via PayPal will be subject to PayPal's standard fees. Overseas Senders may also be subject to foreign currency conversions. Paypal is a third party processor and all fees incurred are out of NPN Bags control.

11.21 NPN Bags will provide email confirmation of payment to the Sender within 12 hours of funds transfer .

11.22 Funds are usually transferred on day 15 - 17 excepting during Extended Returns Period over Xmas and during Closed Periods where this may be extended by an additional 7-14 days.

11.23 The Sender will receive a fixed % of the Sale price as agreed with the Sender at the outset. 

11.24 Commission Payments are inclusive of all deductions and fees, (with exception of PayPal payments, see 11.20 above).

11.25 NPN Bags commission levels are discretionary based on items price, desirability and condition. Average commission is 30% of the items sale price up to £300, 20% from £301 to £1,000, 15% for £1,001 to £3,000 and 10% above £3,001.

For example, if an Items sale price is £1,000, the Sender will receive £800 based on a 20% commission rate. If an Items sale price is £1,500, the Sender will receive £1,275 based on a 15% commission rate. If an Items sale price is £5,000, the Sender will receive £4,500 based on a 10% commission rate.

11.26 Whilst the item remains the property of the Sender until the Buyer Accepts ownership, any photographic images or text created by NPN Bags in relation to the item, remains the Sole property of NPN Bags Ltd and cannot be assigned, reproduced or recreated for any commercial purpose by the Sender, Buyer or subsequent Agent at any time, (see 16 Copyright Statement below).

 

12. Part-Exchange Service

12.1 A Part Exchange Service is offered at the discretion of NPN Bags and may not be available during some periods throughout the year.

12.2 Initial part-exchange prices proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.

12.3 The item should be sent to NPN Bags within 7 calendar days of email acceptance, securely boxed and via an insured, trackable postal method.

12.4 By sending an item to NPN Bags the Sender is confirming that:

  1. they are over 18 years of age
  2. the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own
  3. the item is not stolen or under hire/ subject to any financial agreement
  4. the item may be lawfully sold to consumers without restriction
  5. the item is as-described and from a non-smoking environment

12.5 If the items condition on receipt, varies from expected, then NPN Bags reserves the right to amend the proposed part-ex price appropriately. If the proposed part-ex price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable shipping. Delivery Charge must be borne by the Sender prior to return. NPN Bags will not be liable for any return postage costs nor costs incurred.

12.6 If an email response is not received from the Sender within 7 calendar days of confirmation of part-ex price then NPN Bags assumes an acceptance of a Consignment contract and will proceed to market the item on the website as per a Consignment Sale (all subsequent T&C's relating to Section 11 above will apply).

12.7 The balance of payment due (by either party) to finalise the Part-Exchange will then be due within 12 hours of email confirmation. The item will remain available for sale on the website until funds have been received by NPN Bags.

12.8 Part Exchange transactions within Mainland UK benefit from Free Standard Special Delivery Charge, (not inclusive of Premium Services, eg weekend).

12.9 If the Part Exchanged item is to be returned the Returns Process should be adhered to in full, (see Section 10 above) however a refund will be not processed until the Senders original item has successfully concluded a sale.

12.10 Items sent as Part Exchange against another item which is subsequently Returned are non-returnable to the original Sender. Any balance due to the Sender will be reduced to the 'Direct Buy' price, (see 13 below). NPN Bags reserves the right to return Part-Exchanges at their discretion and postage costs will then be borne by NPN Bags.

 

13. Direct Buy Service

13.1 A Direct Buy Service is offered at the discretion of NPN Bags and may not be available during some periods throughout the year.

13.2 Initial price(s) proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.

13.3 The item should be sent to NPN Bags within 7 calendar days of email acceptance, securely boxed and via an insured, trackable postal method.

13.4 By sending an item to NPN Bags the Sender is confirming that:

  1. they are over 18 years of age
  2. the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own
  3. the item is not stolen or under hire/ subject to any financial agreement
  4. the item may be lawfully sold to consumers without restriction
  5. the item is as-described and from a non-smoking environment.

13.5 If the items condition on receipt, varies from expected, then NPN Bags reserves the right to amend the proposed Buy Price appropriately. If the proposed Buy Price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable post. The cost of return Delivery Charge must be borne by the Sender prior to return. NPN Bags will not be liable for any return postage costs nor costs incurred. 

13.6 If an email response is not received from the Sender within 7 calendar days of confirmation of Buy Price then NPN Bags assumes an acceptance of a Consignment contract and will proceed to market the item on the website as per a Consignment Sale (all subsequent T&C's relating to Section 11 above will apply).

13.7 All payments are sent to Senders within 24 hours of agreed price and can be provided by Bank Transfer, cheque or PayPal, (subject to PayPals standard fee deductions). Overseas Senders will receive payment via PayPal (subject to PayPals standard fee deductions).

 

14. Gift Vouchers

  1. NPN Bags Gift Vouchers are non-refundable.
  2. No change or credit will be issued.
  3. Unique Voucher codes are redeemable only once and will not be reissued. NPN Bags accepts no liability for codes redeemed without permission of the original purchaser.
  4. Refunds for purchases or part-purchases made with Gift Vouchers will be issued in Gift Vouchers and via original payment method.
  5. Vouchers have no cash in value at any time.

 

15. Force Majeure

In the event that the Seller is prevented from delivering its Services as a result of any cause beyond its control such as, but not limited to, Acts of God, War, Strikes, Lockdowns, Illness or Injury, NPN Bags shall be relieved of its obligations and liabilities to Senders & Buyers for as long as such fulfilment is prevented.

15.1 NPN Bags retains the right to suspend all or part of its Services for any reason, at any time and for any duration.

 

16. Copyright Statement

You may download, display, print, post and reproduce material from NPN Bags in unaltered form only (retaining this notice) for your personal and non-commercial use, (eg; information sharing, opinion gathering and authentication requests). Reproduction of material for commercial use is not-permitted, inclusive of Terms & Conditions content.

 

17. Disclaimer

Naughtipidgins Nest Ltd is not affiliated or a licensed partner of the brands sold, however authenticity is 100% guaranteed. All items are second hand (ie; they all come from previous owners) but all are completely genuine and authentic, without exception.

Naughtipidgins Nest Ltd is not an authorised dealer of, nor in any way affiliated with, any of the Designers, Brands or Manufacturers whose products appear on the website. All product trademarks, brand names, and logos are provided for identification purposes only and are owned by the Brands & their Agents without exception. NPN Bags does not claim any rights therein and is not affiliated with the owners of any non-NPN Bags trademarks.

 

18. Data Protection / Privacy Policy

18.1 All information collected by NPN Bags is the sole property of such. NPN Bags will not share or sell this information with anyone.

18.2 Information retained will only be - your name, address, email, phone number, items sold and purchased and Returns made. 

18.3 No marketing activity is undertaken with any information retained

18.4 No Customer Data is shared with any 3rd parties.

18.5 All Data is held securely and in compliance with the EU General Data Protection Regulation.

18.6 Naughtipidgins Nest Ltd is registered with the Information Commissioner's Office  (see www.ico.org.uk)  Reference: ZA890862 

18.7 NPN Bags do not see or hold any financial information on this site. No Credit or Debit card details are stored by NPN Bags either manually or electronically.

18.8 You may ask for any of your details to be removed at any time by emailing [email protected] with your request.

 

Naughtipidgins Nest Ltd.

Company No. 8351409.

Registered Offices - Dalton House, 9 Dalton Square, Lancaster, LA1 1WD.

Tel - 01524 220900

Contact email - [email protected]

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