Terms & Conditions

 Crest

 

1.    Definitions

1.1 The "Buyer" means the person who buys or agrees to buy goods from the Seller.

1.2 The "Seller" means Naughtipidgins Nest Ltd (abbreviated to NPN Bags Ltd for the purposes of this document)

1.3 The "Sender'" means the individual sending item/s to NPN Bags Ltd for resale purposes.

1.4 "Service(s)" means the provision of  services to Buyers or Senders by NPN Bags Ltd.

1.5 "Conditions" means the conditions of sale set out in this document and any special conditions agreed in writing by the Seller.

1.6 “Receipt of Item" means the point at which the item is Signed-For on delivery (this does not have to be by the named individual on the invoice)

1.7 "Delivery Charge' means the inclusive cost to ship an item.

1.8 " Closed Periods" means NPN Bags Ltd is not providing Services.

1.9  'Sale items' means items that are notated to have been reduced from original listed price on NPN Bags Ltd

1.10 'website' means www.npnbags.co.uk and/or www.naughtipidginsnest.co.uk

1.11 "NPNP" means Naughtipidgins Nest Passport - a document for the Buyer, providing information on the item purchased.

 

2. Conditions

2.1 These "Terms and Conditions" do not affect your statutory rights as a consumer.

2.2 All contracts of sale made by the Seller shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the Buyer.

2.3 If any amendments to these terms and conditions are required by Buyers or Senders, they must be confirmed and agreed in writing.

2.4 Receipt of email confirmation by the Buyer or Sender shall be deemed conclusive evidence of full acceptance of these Terms & Conditions.

 

3. Warranty and Liability

3.1 All items are sold 'As Is' and therefore no warranty is given or implied. Items sold described as in a 'New' condition or 'As New' are classified as pre-owned and whilst may still be under manufacturer’s warranty, it is the Buyers responsibility to confirm any warranty period prior to contract and that warranty remains with the manufacturer, not NPN Bags Ltd.

3.2 NPN Bags Ltd accepts no liability at any time for defects or issues arising after receipt, at any time. Any personal injury related to the item is entirely at the buyers own risk.

3.3. Where available, original or copies of receipts will be advertised and can be requested by the Buyer, 14 days after Receipt of Item. Any documentation advertised does not form part of the condition of sale at any time.

3.4 Documentation / Receipt request must be made within 6 months of item receipt. After this time, documentation cannot be provided.

3.5 While every effort is made to ensure that the item descriptions are accurate, the nature of the goods will lend to personal interpretation.

 

4.  Prices

4.1 Prices on the website are displayed in £ GBP and exclude Delivery Charges.

4.2 The total purchase price, including any Delivery Charges will be displayed on the website at Checkout.

4.3 Mainland UK orders qualify for Free* (see 8.3*) Delivery if the Bank Transfer facility ‘Faster Payments’ payment is utilized. Business Bank Account details are available on request.

4.4 Payment must be made in full before dispatch of any goods and provision of payment does not form a binding contract of sale.

 

5. Shipping

5.1 All parcels will be shipped via a fully insured, tracked and signed for shipping service within 7 days of payment receipt.

5.2 Items will usually be dispatched within 1-2 working days from cleared payment being received, unless requested otherwise, however items must be shipped within 7 days of payment receipt.

5.3 Whilst every reasonable effort shall be made to accommodate specific delivery dates, the Seller shall not be liable for any expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.

5.4 Items purchased via Paypal can only be addressed as per Payment Transaction received by NPN Bags Ltd.

5.5 Items purchased via Faster Payments may be addressed as per Buyers advice.

5.8 Information on shipping details will be provided to the Buyer within 12 hours of item dispatch.

5.9In the event of the non-receipt of an item, the Buyer should inform NPN Bags Ltd of the non-delivery within 7 working days for UK buyers, and 15 working days for international buyers, from the date NPN Bags Ltd dispatched the item. After 15 working days for UK buyers, and 21 working days for international buyers, if the item has still failed to arrive, and the tracking does not indicate its arrival, the Buyer will have the option for a full refund.

5.10 Deliveries by Courier have the ability to be rearranged by a period of up to 5 days. If an item is not collected or delivered within this time frame, the item will be returned to NPN Bags Ltd. The Buyer will be liable for the outgoing postage cost plus a surcharge of £15.00 (which is charged to NPN Bags Ltd by the Courier Company)

5.11 In the event of any item being returned to NPN Bags Ltd due to attempted deliveries being unsuccessful, the Buyer will receive the option of a refund (less Restocking Fee of 3% and original postage / Courier Fee). If re-delivery is required, the Buyer will be responsible for the cost of the re delivery, before the item is dispatched again.

 

6. Customs

Due to the insurance requirements all items will have the custom/declared value of your final purchase amount. Please check with your local government on import duty requirements in your country prior your purchase. Any amounts due must be payable by the client.

6.1 Items returned to NPN Bags Ltd due to Customs Costs Not Paid will be refunded less 3% restocking fee and a £50 charge.

 

7.  Ownership and Risk

7.1 NPN Bags Ltd provides insurance cover for items loss or damage whilst in NPN Bags Ltds physical possession only. Items are insured to their lowest agreed resale value, translating to the corresponding financial value to the Sender dependent on agreed % return to the Sender. An administration charge of 10% is levied on this compensation to cover the cost of the insurance claim.

7.2 Responsibility for the items condition outside of physical premises transfers to the carrier until the Buyer accepts ownership, ie the risk in goods shall pass to the Buyer upon delivery of the goods.

7.3 The Buyer shall inspect the goods immediately upon receipt and shall notify NPN Bags Ltd within 12 hours of receipt of item if the goods are damaged or defective. If the Buyer fails to do this they are deemed to have accepted the goods in the condition received.

7.4 If the Security Tag is removed at any time, the item is non-refundable.

7.5 Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing & accompaniments at the Buyer’s risk and return the goods to NPN Bags Ltd for inspection and, if appropriate, a full refund inclusive of all postal costs incurred.

 

8. Cancellation and Returns

8.1 If it is agreed that the goods are to be returned:

a) The Buyer should notify NPN Bags Ltd that the goods are to be returned, prior to the item being sent. Return Instructions will be provided and must be adhered to in order for a Refund to be processed.

b) Items must be returned within 14 calendar days of original receipt (2 days if a Sale Item, politely requested), by a fully insured, trackable method. A tracking number should be provided to NPN Bags Ltd within 12 hours of dispatch.

c) The Buyer will be liable for the cost of return shipping inclusive of any Customs Costs incurred, and of remedying any damage to the Goods returned where such damage has, in the opinion of NPN Bags Ltd, been caused by the goods being inadequately packaged by the Buyer or through the Buyer’s fault.

8.2a If you are a consumer you have the right, in addition to your other rights, to cancel your contract with NPN Bags Ltd and receive a refund. You should contact NPN Bags Ltd in writing to cancel your contract within 48 hours of receipt of item. Once you have received confirmation that your return has been agreed, you must return the goods in their original condition and with all associated packaging and accompaniments in their original position, (ie if Store Tags attached these much not be removed from situ), at your cost, within 14 working days of their receipt, (excepting over the Xmas period, see 8.2b below). The goods and accompaniments must be received by NPN Bags Ltd, in the same condition as sent. The Security Tag must be in place to be eligible for a refund. Any item returned without this Tag intact will not be refunded.

8.2b Over the Xmas period the Returns Period may be extended by an additional number of days at the discretion of NPN Bags Ltd. The Buyer must adhere to the conditions set out in the publicised 'Extended Returns Policy' as per website in order to qualify.

8.2c Please note Returns will not be accepted from a Smoking environment, or if the item has acquired any aroma not previously present.

8.3 Upon receipt of the returned item and upon successful inspection of the item, NPN Bags Ltd will refund the Buyer by the same method that the original payment excluding Delivery Charge.

8.4 Items purchased via PayPal will be refunded less 3% Restocking Fee, (as Paypal no longer refund their transaction fee to the Seller).

8.5. Items returned from overseas must be marked as 'Returned Merchandise'.

8.6 Any Customs costs incurred by the Seller to receive the item will be deducted from the refund provided.

8.7 Refunds will usually be processed on the day of receipt however please allow 14 days for funds to be returned. In some circumstances Banks and Credit Providers may take up to 30 days to return funds to Buyers Accounts. NPN Bags Ltd has no control over 3rd Party Refund timings.

8.8 If the item is returned in a differing condition to that sent, NPN Bags Ltd reserves the right to withhold all or part of the refund. A deduction may be made for loss in value of any item supplied, if the loss is the result of unnecessary handling by you or if is damaged in return transit due to inadequate packaging. An exchange or credit may be issued at the discretion of NPN Bags Ltd.

8.9 It is agreed that NPN Bags Ltd can cancel the contract with the Buyer, and issue a refund (less 3% restocking fee if payment via PayPal) at any time, until the goods are dispatched. 

8.10 All Services offered by NPN Bags Ltd is an invitation only. NPN Bags Ltd retains the right to refuse Services to Buyers at its discretion.

 

9. Consignment Service

9.1 The Consignment Service offered is at the discretion of NPN Bags Ltd. No assurance is given that an item accepted will sell at the price proposed, at a reduced price, or at all.

9.2 Initial Resale prices proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.

9.3 The item should be sent to NPN Bags Ltd within 7 calendar days of email acceptance, securely boxed and via an insured, trackable postal method.

9.3a. If the item is not received within 7 calendar days of email acceptance, NPN reserves the right to refuse services.

9.4 By sending an item to NPN Bags Ltd the Sender is confirming that;

1.        they are the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own

2.        the item is not stolen or under hire/ subject to any financial agreement

3.        the item may be lawfully sold to consumers without restriction

4.        the item is as-described and from a non-smoking environment.

9.5 If the items condition on receipt, varies from expected, then NPN Bags Ltd reserves the right to amend the proposed Resale price appropriately. If the proposed Resale price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable shipping. The cost of return shipping must be borne by the Sender prior to return. NPN Bags Ltd will not be liable for any return Delivery Charge nor costs incurred.

9.6 In the unlikely event that an item received is deemed to be non-authentic, it will be disposed of and not returned to the Sender. It is a criminal offence to place counterfeit items into the postal service.

9.6a The Date of email acceptance of the proposed Resale Price constitutes a Sole Marketing Agreement with NPN Bags Ltd for a period of 30 week, (excluding Closed Periods, see website for current details).

9.6b If the proposed resale price is confirmed as not acceptable by the Sender, the item will be returned to the Sender on provision of Special Delivery Cost.

9.7 If an email response is not received from the Sender within 7 calendar days of proposition of Resale Price then NPN Bags Ltd assumes acceptance of contract and will proceed to market the item on the website as per price proposed.

9.8 NPN Bags Ltd will endevour to ensure Listing date is withing 7 days of receipt of item however during very busy periods this cannot be guaranteed.

9.9 The Sender may request the return of the item at any time during Contract at which point the Commission Charge plus Delivery Charge will be due, prior to the return of the item.

9.10 Items may be returned to the Sender at any time at the instigation of NPN Bags Ltd. If the return is instigated by NPN Bags Ltd prior to end of 30 week Contract, then the cost will be borne by NPN Bags Ltd. After 30 weeks, (excluding Closed Periods) the item may be returned to the Sender. All costs for return must be borne by the Sender.

9.11 Once Listed, control over the listed price remains with NPN Bags Ltd. Senders may request amendments but alterations to price are at the discretion of NPN Bags Ltd.

9.12 If the item has not sold within 20 weeks, (excluding Closed Periods) of first listing date, then Sender or NPN Bags Ltd may suggest a price reduction or alternative marketing approach. The Sender has the right to refuse a price reduction for a period of 30 weeks, (excluding Closed Periods) from listing date. If a sale is not achieved within 30 weeks, (excluding Closed Periods) and a price reduction is not agreed the item may be returned to the Sender at their own cost.

9.13 If a reduction is agreed by the Sender, the reduction will be actioned for the period of the Sale, as advertised. Unless further communication is received, this price will be maintained and not reverted, after the Sale period.

9.14 If a Sale reduction is not agreed, the Senders financial return remains as initially agreed at the contract outset.

9.15) After 30 weeks, if the item remains unsold, any outstanding amounts owed by the Sender to NPN Bags Ltd must be settled prior to items being returned, inclusive of costs to return the item.

9.16 When a sale is achieved and the item released to the Buyer, the funds are held in escrow for a period of 14 days after the Buyers receipt.

9.17 A Sender will be notified as to a successful sale at the end of the 14 day period and funds transferred to their nominated bank account or Paypal account within 7 working days (excepting during Extended Returns Period over Xmas and during Closed Periods where this is extended by an additional 7-14 days).

9.18 Sellers not holding a UK Stirling Account will receive funds via Paypal which will be subject to Paypal's standard fees.

9.19 The Sender will receive a fixed % of the Sale price as agreed with the Sender at the outset.

9.20  NPN Bags Ltd service commission level is discretionary based on items desirability and condition (subject to a minimum fee of £10). Average commission charge is 25% of sale price (a return to Sender of 75%) inclusive of all deductions and fees.

9.21 Items that have previously been sold at NPN Bags Ltd and are accompanied with an NPNP (Passport) will universally qualify for an 80% return (acceptance for resale dependent on condition).

9.22 NPN Bags Ltd will retain the remainder, after all associated fees, for its Services. No fees or deductions will apply to the Senders % (with exception of Paypal payments, see 9.13 above)

9.23 Whilst the item remains the property of the Sender until the Buyer accepts ownership, any photographic images or text created by NPN Bags Ltd in relation to the item, remains the Sole property of NPN Bags Ltd and cannot be assigned, reproduced or recreated for any commercial purpose.

 

10. Part-Exchange Service

10.1 A Part Exchange Service is offered at the discretion of NPN Bags Ltd and may not be available during some periods throughout the year.

10.2 Initial part-exchange prices proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.

10.3 The item should be sent to NPN Bags Ltd within 7 calendar days of email acceptance, securely boxed and via an insured, trackable postal method.

10.4 By sending an item to NPN Bags Ltd the Sender is confirming that;

1.        they are the rightful owner of the item and/or if the item is being sold on another’s behalf the Sender has the owner’s permission to sell as if their own

2.        the item is not stolen or under hire/ subject to any financial agreement

3.        the item may be lawfully sold to consumers without restriction

4.        the item is as-described and from a non-smoking environment

10.5 If the items condition on receipt, varies from expected, then NPN Bags Ltd reserves the right to amend the proposed part-ex price appropriately. If the proposed part-ex price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable shipping. DeliveryCharge  must be borne by the Sender prior to return. NPN Bags Ltd will not be liable for any return postage costs nor costs incurred.

If an email response is not received from the Sender within 7 calendar days of confirmation of part-ex price then NPN Bags Ltd assumes an acceptance of a Consignment contract and will proceed to market the item on the website as per a Consignment Sale (all subsequent T&C's relating to Section 9 above will apply)

10.6 The balance of payment due (by either party) to finalise the Part-Exchange will then be due within 12 hours of email confirmation. The item will remain available for sale on the website until cleared funds have been received by NPN Bags Ltd.

10.7 Only Part Exchange transactions within the UK benefit from Free Standard Special Delivery Charge, (not inclusive of Premium Services, eg weekend).

10.8 If the Part Exchanged item is to be returned the Returns Process should be adhered to in full, (see Section 8 above) however no refund will be provided until the Senders original item has successfully concluded a Sale, as per Consignment T&C's

10.9 Items sent as Part Exchange against another item which is subsequently Returned are non-returnable to the original Sender. Any balance due to the Sender will be reduced to the 'Direct Buy' price, (approx 30% less than the Part-Exchange price). NPN Bags Ltd reserves the right to return Part-Exchanges at their discretion and postage costs will then be borne by NPN Bags Ltd.

 

11. Direct Buy Service

11.1 A Direct Buy Service is offered at the discretion of NPN Bags Ltd and may not be available during some periods throughout the year.

11.2 Initial price(s) proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.

11.3 The item should be sent to NPN Bags Ltd within 7 calendar days of email acceptance, securely boxed and via an insured, trackable postal method.

11.4 By sending an item to NPN Bags Ltd the Sender is confirming that;

1.        they are the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own

2.        the item is not stolen or under hire/ subject to any financial agreement

3.        the item may be lawfully sold to consumers without restriction

4.        the item is as-described and from a non-smoking environment

11.5 If the items condition on receipt, varies from expected, then NPN Bags Ltd reserves the right to amend the proposed Buy price appropriately. If the proposed Buy price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable post. The cost of  return Delivery Charge must be borne by the Sender prior to return. NPN Bags Ltd will not be liable for any return postage costs nor costs incurred.

If an email response is not received from the Sender within 7 calendar days of confirmation of Buy price then NPN Bags Ltd assumes an acceptance of a Consignment contract and will proceed to market the item on the website as per a Consignment Sale (all subsequent T&C's relating to Section 9 above will apply)

11.6 All payments are sent to Senders within 24 hours of agreed price and can be provided by Bank Transfer, Cheque or PayPal, (subject to PayPals standard fee deductions). Overseas Senders will receive payment via Paypal (subject to PayPals standard fee deductions).

 

12. Gift Vouchers

 1.       NPN Bags Ltd Gift Vouchers are non-refundable.

2.        Vouchers are redeemable against multiple items in a single transaction only.

3.        No change or credit will be issued.

4.        Vouchers can be posted to the purchaser only.

5.        Unique Voucher codes are redeemable only once and will not be reissued. NPN Bags Ltd accepts no liability for codes redeemed without permission of the original purchaser.

6.        Refunds for purchases or part-purchases made with Gift Vouchers will be issued in Gift Vouchers and via original payment method.

7.        Vouchers have no cash in value at any time.

 

13. Force Majeure

In the event that the Seller is prevented from carrying out its obligations as a result of any cause beyond its control such as, but not limited to, Acts of God, War, Strikes, Lockdowns, Illness or Injury, NPN Bags Ltd shall be relieved of its obligations and liabilities to Senders for as long as such fulfilment is prevented.

13.1 NPN Bags Ltd retains the right to suspend all or part of its Services for any reason, at any time and for any duration.

13.2 Contracts with Sellers are maintained during these periods, (ie the 30 week Contract will includes Closed Periods due to Force Majeure)

 

14.  No Waiver

The Seller’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these conditions.

 

15.  Liability

Except as may be implied by law where the Buyer is dealing as a consumer, in the event of any breach of these Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential damage.

 

16. Miscellaneous

16.1 Any contracts shall in all respects be construed and operate as an English contract and in conformity with English law.

16.2 If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such finding will not affect the validity or enforceability of the remainder of these terms and conditions.

 

17. Copyright Statement

You may download, display, print, post and reproduce material from NPN Bags Ltd in unaltered form only (retaining this notice) for your personal and non-commercial use, (eg; information sharing, opinion gathering and authentication requests). Reproduction of material for commercial use is not-permitted. (This includes content of Terms & Conditions

 

19. Disclaimer

I am not an authorized dealer of, nor in any way affiliated with, any of the designers, brands, or manufacturers whose products appear on my website. All product trademarks, brand names, and logos mentioned on this site are used for identification purposes only and are owned by the brands & their agents without exception. NPN Bags Ltd does not claim any rights therein.

 

20. Data Protection / Privacy Policy

All information collected by NPN Bags Ltd is the sole property of such. NPN Bags Ltd will not share or sell this information with anyone. Information retained will only be - your name, address, email, phone number, items purchased and Returns.  No marketing activity is undertaken with any of this information, No Customer Data is shared with any 3rd parties. You may ask for your contact details to be removed at any time.

All Data is held securely and in compliance with the EU General Data Protection Regulation. NPN Bags Ltd do not see or hold any financial information on this site.  No Credit or Debit card details are stored by NPN Bags Ltd.

 

Naughtipidgins Nest Ltd.

Company No. 8351409.

Registered Offices -  Dalton House, 9 Dalton Square, Lancaster, LA1 1WD.

Tel - 01524 220900

Contact email - [email protected]

Crest